Freeze the Configuration
Record cabinet series, software hash, peripherals, bill validator, TITO or cashless interface, voltage, and network state.
Igt Performance Data With Test Conditions Attached
Separate laboratory checks, commissioning results, floor observations, and commercial forecasts so unlike evidence is never presented as one number.
A Reproducible Cabinet Verification Path
Define Conditions
State room temperature, supply voltage, connectivity, test account, sample duration, and any simulated faults.
Run the Script
Verify boot, payment acceptance, interrupted transactions, audit meters, peripheral recovery, alerts, and rollback.
Sign the Result
Attach timestamps, observed values, exceptions, corrective actions, retest outcome, operator witness, and final disposition.
Metric Definitions and Boundaries
| Metric | Required definition | Do not infer |
|---|---|---|
| Coin-in | Accepted wager value over a declared period and cabinet population | Profit or cash collected |
| Theoretical hold | Configured mathematical expectation for an approved game version | Guaranteed actual hold |
| Actual hold | Observed result over a stated sample and reconciliation method | Long-run performance from a short sample |
| Occupancy | Active play time divided by available time, with downtime rules stated | Demand outside the measured window |
| MTTR | Clock start, clock stop, exclusions, technician tier, and parts availability defined | Every location receives the same response |
Selection Trade-Offs
Central Cashless Architecture
Provides pricing control and transaction visibility. It also introduces server availability, cybersecurity, data-governance, recurring-fee, and network-recovery dependencies.
Local Coin / Token Architecture
Can continue through some network failures and reduce software dependency. It adds physical collection, validator service, reconciliation effort, and weaker portfolio analytics.
Remote Diagnostics
Shortens triage when telemetry is available and permissions are current. It cannot correct a damaged harness, failed power supply, obstructed fan, or restricted regulatory component.
On-Site Diagnostics
Supports physical inspection and component replacement. Travel time, site access, technician authorization, and depot stock affect restoration time.
Published Limits
- A reference footprint such as 900 × 1,800 × 2,400 mm is not a substitute for the selected model drawing or service-clearance review.
- The industry benchmark of $150–$400 per cabinet per week is not an Igt forecast; location, denomination, game mix, regulation, seasonality, downtime, and promotion materially change results.
- GLI-19 addresses laboratory criteria but does not grant a local operating license or approve a particular site.
- Remote service targets depend on telemetry access, contract tier, time zone, parts availability, technician authorization, and physical access.